Providing guidelines to partners and suppliers
Our technical department -- reachable via phone or e-mail -- will be more than happy to respond to your inquiries the vehicle delivered to you has suffered bodywork damage, if the glass has to be repaired or replaced or if the tires need replacing.
Do you have any questions? Please contact our technical department directly:
Phone: +41 748 37 10
It is essential that you get in touch with our technical department -- via phone or e-mail -- if the vehicle delivered to you has suffered body or accidental damage. Repairs can only be conducted by our trade partners, subject to the necessary approval.
Should you require delivery of an Arval lease vehicle, do please inform our purchase department in advance: Their prior approval is necessary for the delivery to happen promptly and smoothly. Remember that at least three working days are needed for the car to be handed over to the driver. Arval will produce the insurance certificate if necessary, order the fuel cards, and send all necessary documentation across to you.
Drivers often like to return their existing vehicle on the day that they take delivery of the new one. Should you wish Arval to organise a vehicle return, do please let us know via phone. We will arrange for it to be collected promptly.
Arval strives to offer its clients and drivers the best possible quality of service. As a result, we have agreements in place with a large number of suppliers who meet the same quality standards. We are always eager to hear what your company has to offer. If you wish to become one of our partners, and need more information on the subject, you're welcome to contact us by phone: