Providing guidelines to partners and suppliers

We are dedicated to our suppliers and partners and strive to give them regular guidelines and instructions concerning Arval's partnership policy.
Maintenance, repair and tires


Our technical department -- reachable via phone or e-mail -- will be more than happy to respond to your inquiries the vehicle delivered to you has suffered bodywork damage, if the glass has to be repaired or replaced or if the tires need replacing.

Do you have any questions? Please contact our technical department directly:
Phone: +41 748 37 10

Body or accidental damage


It is essential that you get in touch with our technical department -- via phone or e-mail -- if the vehicle delivered to you has suffered body or accidental damage. Repairs can only be conducted by our trade partners, subject to the necessary approval.

Delivery of an Arval lease vehicle


Should you require delivery of an Arval lease vehicle, do please inform our purchase department in advance: Their prior approval is necessary for the delivery to happen promptly and smoothly. Remember that at least three working days are needed for the car to be handed over to the driver. Arval will produce the insurance certificate if necessary, order the fuel cards, and send all necessary documentation across to you.

Return of an Arval vehicle


Drivers often like to return their existing vehicle on the day that they take delivery of the new one. Should you wish Arval to organise a vehicle return, do please let us know via phone. We will arrange for it to be collected promptly.

A partnership with Arval


Arval strives to offer customers and drivers optimum service quality, which is why we have teamed up with a large number of suppliers who meet these high standards of service. We are always open to new partnerships and would be delighted to hear what your business has to offer.

If you are interested in a partnership with Arval, please complete this questionnaire and return it to us by e-mail: We will carefully consider the information you provide us with and contact you to discuss the options.

We will do our best to process your details as thoroughly and quickly as possible; thank you in advance for your patience in this matter. For efficiency reasons we can only process questionnaires that have been fully and correctly completed. Thank you for your understanding.