I am an Arval driver

My Arval Mobile

Make your life easier

Our goal is to provide you with the best self-care tools to make your life easier. That’s why we have My Arval Mobile. You can take care of your lease vehicle easy and fast and you get the maximum level of customization and intuitive features.


You have an easy access to your vehicle data and clear instructions at the end of your contract. The services included in the contract are at your fingertips. The app is intuitive, dynamic and easy to use, offering functions tailored to your mobility needs: responsiveness, time-saving and optimised organization.

At a glance, My Arval Mobile offers you:

  • direct access to all essential vehicle documents
  • the nearest service partners and booking options
  • storage of all messages and documents you received from us
  • your driving statistics
  • direct contact with Arval via email or phone

The app is regularly updated to add more functionalities and improve your experiences. My Arval Mobile is available for Android and iOS users And is easy to find in the stores.

My Arval

My Arval is your personal digital environment. Everything that is on My Arval Mobile is also available on this platform. An important difference is the vehicle choice list. Via the choice list on My Arval you can easily select the vehicle of your preference and calculate your own contribution.

www.myarval.com

My Arval
The key functions of the app are:
My Vehicle

The full range of practical information about the car, including its model, registration number, fuel consumption, contract end date, vehicle return procedure, etc. Besides, this section provides information on the ordered vehicle and previous vehicles.

My services

A reminder of all the services included in the contract (insurance, maintenance and roadside assistance), the full list of service partners and direct access to Arval support if you need it. Directly book a service or report a damage from here.

My trips

All vehicle data gathered in one app. If you are using Arval Active Link or Arval Mobility Link, they have access via My Arval Mobile.

My vehicle documents

Instant availability of vehicle documentation; green card and authorization. Besides that, you have the ability to add other documents, like drivers’ license or the vehicle registration plate.

Around me

Real-time geolocation and search function for the nearest Arval service partner across the full range of services, from maintenance and body repairs to tyres and much more.

Driver Center

Damage Management

Damage Management

General information

In the event of an accident involving your vehicle, you can contact us around the clock trough our Driver Center and Arval Assistance 041 748 37 37. Arval will see to the organisational, technical, administrative and finacial management of the damage.

Please contact our Driver Center if you are looking for a body shop partner near you. You will also find the complete list of body shop partners in the Location Finder on My Arval or My Arval Mobile.

No orders for repairs may be given without Arval's approval. Repairs are only allowed by Arval's associated car body garages.
 

Practice

  • Report the damage as soon as possible on telephone number: +41 41 748 37 37
  • Fill in the European accident statement completed  and signed to us.
  • Do not sign any admission of fault and claims
  • If your vehicle is not in a condition to be driven please contact our Driver Center
     

Contact details

Arval (Schweiz) AG
Schadenadministration
Gewerbestrasse 11
6330 Cham
 

Contact

repair.ch@arval.ch

+41 41 748 37 37

Maintenance and repair

Maintenance and repair

General information

Timely servicing is important to keep the car in good shape. For repairs and servicing to your car, you are free to visit the brand dealer of your choice. Following approval by Arval, the required servicing can be carried out, after which we will check and pay the invoice. Each garage work will be followed up by a letter from Arval providing a summary of the work that has been carried out as well as the related costs. This gives you an overview of the received maintenance on your vehicle.

Naturally, Arval will also keep track of all the work carried out on an individual vehicle. You can consult the repair and maintenance history of your car via the reports and analysis module on the ‘My Arval’ webpage or on the My Arval Mobile app. This provides you with a quick, clear overview of the key data.

Please contact our Driver Centre if you are looking for a service point near you. You will also find the complete list in the Location Finder on My Arval or My Arval Mobile.
 

Practice

The prescribed service work or any repairs must be carried out by a brand dealer.

  • Please keep in mind to inform the dealer, that your car belongs to Arval, therefore all services and maintenance work needs to be approved by Arval.
  • Please ensure absolute compliance with the manufacturer's designated service intervals for the purposes of warranty and goodwill claims as well as your own safety.
     

The following services will be charged on to your employer:

  • Vehicle cleaning, inside and out
  • Lost items such as hub caps, decorative trim, warning triangle, jack or first aid kit
  • Damage caused by force, e.g. broken-off keys, aerials or wing mirrors (unless caused by unknown third parties)
  • Missing accessories such as floor mats, paint spray, sun visors, licence plate frames, etc.
     

Contact

repair.ch@arval.ch

+41 41 748 37 37

Fuel

Fuel

General information

You can use your fuel card in Switzerland and Europe at the fuel stations that are printed on the card. Please never keep the PIN code with the card.

Depending on the agreement signed, your fuel card may be valid only nationally or internationally, services may be limited to fuel purchases only or extended to car wash, small parts and other products.

Please store your fuel card carefully and protect the magnetic strip against high temperatures and magnetic fields. You will need a four-digit PIN code to pay, please keep your PIN secret.

You will be asked for the mileage on your leasing vehicle every time you pay with your fuel card. Entering the correct mileage every time you fill up is important, as this information is essential for us to identify discrepancies between agreed and effective mileage.


Fuel card mislaid

Should you lose track of your fuel card, please contact us as soon as possible on 041 748 37 37.


Download Domestic expense note

Tyres

Tyres

General information

We work with a large network of tyre partners. The following Arval tyre partners will be pleased to help you:

  • Euromaster
  • AGOM
  • Adam Touring
  • Pneu Egger
  • 4 Fleet Partner


Please contact our Driver Center if you are looking for a tyre partner near you. You will also find the complete list of tyre partners in the Location Finder on My Arval or My Arval Mobile.


Practice

Please request these services exclusively from one of Arval’s tyre partners:

You can replace worn tyres that have reached the legal minimum permissible tread depth at our tyre partners

  • Wheel balancing
  • Tyre changing
  • Tyre storage
  • Disposing of old tyres
     

Only the tyre sizes specified by the manufacturer may be fitted. Repeated refits in the same season will be charged to your employer.
 

Contact

repair.ch@arval.ch

+41 41 748 37 37

Replacement vehicle

Replacement vehicle

General information

If the lease car is temporarily unavailable, we can provide you with a replacement vehicle:

During maintenance, repairs and body work, you can request a replacement vehicle from the garage which is carrying out the work.

If the garage does not have a replacement vehicle available, a car can be hired through Arval. Please contact our Driver Center to arrange this.


Practice

  • This vehicle will be equivalent to your regular company car or one class lower, depending on what has been agreed between your employer and Arval.
  • Depending on the agreement in place, either Arval or your employer will take over the costs of the replacement vehicle.
  • Arval will handle the delivery and collection of the replacement vehicle.

 

The replacement vehicle is only covered for the actual period of the repair. Please return the replacement vehicle with a full tank. Arval will handle the delivery and collection of the replacement vehicle.

Assistance

Assistance

General information

We strive to maintain and service our vehicles to an excellent standard. Nevertheless, unexpected events such as breakdowns or accidents can happen on the road. We also offer you the best possible support when this happens.

If Arval Assistance service is included in your lease, you can benefit from it. To verify this, please consult the official documents which you will find in the first part of the driver folder. Otherwise, we will check whether you are eligible for assistance from your vehicle manufacturer and, if so, put you in contact with them.

Our promise: We will help, whatever the case!
 

Service of Arval Assistance
With Arval Assistance, you will get the help you need as quickly as possible following a breakdown or accident. We do it all for you:

  • Organise roadside assistance (incl. salvage)
  • Carry out roadside assistance (incl. towing)
  • Send spare parts abroad (incl. customs formalities)
  • Return/repatriate the vehicle
  • Provide break-down service in Switzerland and abroad*


If the vehicle has to be moved to a garage following a breakdown or accident and is not fit to drive, you are entitled to additional services if required. Please call us, we will be pleased to provide information.
 

Your benefits with Arval Assistance

  • Coverage by our partner TCS, Switzerland's No. 1 in breakdown services
  • Assistance at the roadside or your home
  • 24-hour emergency service every day of the year
  • 35 minutes' average waiting time (from first call to arrival of breakdown mechanic)
  • High rate of on-site repair, saving time and stress
     

* Damage incurred in any of the following countries is covered: Albania, Andorra, Austria, Belgium, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (Europe only), Germany, Gibraltar, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Vatican City.

Vehicle return

Vehicle return

In what condition should you return your vehicle?

These guidelines describe the condition your vehicle must be in when it is returned. Once your vehicle has been returned, it will be inspected by an independent third-party firm. Since your vehicle will be sold on the used car market once it has been returned, every bit of damage affects its value.

Arval is aware that you are not returning a brand new vehicle. We would like to point out that smoking is not permitted in your vehicle. These guidelines therefore describe which damage is subject to charges and which is tolerated. In all cases, any existing additional agreements between your company and Arval will be taken into account. If your vehicle requires any work (inspection, tyres, bodywork, etc.), do not hesitate to get in touch with us to examine whether any work must be done before the vehicle is returned.